Frequently Asked Questions
Everything you need to know about upgrading your living space.
What is the standard delivery timeframe for furniture?
Most in-stock items are processed within 2-3 business days. Large furniture pieces typically arrive within 7-14 business days depending on your location and the selected delivery service.
Do you offer White Glove Delivery and assembly?
Yes, we offer premium White Glove Delivery for an additional fee. This service includes room-of-choice placement, professional assembly, and the removal of all packaging materials.
What is your return policy for home decor and furniture?
We offer a 30-day return window for most items. Products must be in original condition and packaging. Please note that custom-made or 'Final Sale' items are not eligible for return.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal where you can monitor your shipment's progress in real-time.
Are your wood products sustainably sourced?
At OMF, we prioritize sustainability. The majority of our wooden furniture is crafted from FSC-certified timber or reclaimed materials to ensure minimal environmental impact.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm and Klarna for larger purchases.